It's a shame to have their company tarnished by poorly designed power supplies. Mac has done an amazing job designing there computers and operating systems. She has been through three chargers and has paid $80 for each one. I was talking to a friend and coworker that is now completely against macs. It seemed very odd to me that apple didn't reinforce it a little better, but I've always liked Mac so I trusted they knew what they were doing.
When I first bought my mac I noticed that the cable near the block seemed rather weak, so I tried not to bend it too much there. I've been doing a little research and am startled to find out that this is a rather common problem. I have had my mac for under two years, probably around fifteen months, and my power adapter started to melt. I have the other complaints and the original power adapter available to send in, as well as the names and dates of the Apple reps I spoke to if needed. Most Mac users register their products when they buy them, so Mac has the contact information of all of the Macbook owners and could email a warning and offer to exchange the faulty and dangerous power adapters. I am very concerned that Apple is not warning their customers of the hazard and recalling the remaining hazardous adapters with new re-engineered adapters. I asked what the difference was between the batteries that ignited and these cords, and was told that there was no evidence that the cords were defective (I had the cord with me along with the print out of their own website). I was told that while there was no acknowledgement that there is a problem with the adapter, if there was, it would be a MANUFACTURING defect, which is covered under the extended warranty (which I could purchase today for several hundred dollars).
I said that I had not, but I felt this was a safety issue that should be covered in good faith. I was asked if I paid for the extended warranty. I went into the Apple Store in Schaumburg, IL and asked the same question, bringing a print out of the complaints from their own website. When I asked how I would know if the new one would start a fire, I was assured that the new cords have been re-engineered (despite having "no problems"). I called Apple Support when I could not find a recall and was told that there was no problem with the MagSafe cord and that I could purchase another one for 80 dollars. The earliest appearing complaint was in August of 2007. C0CBE&fnode=home/shop mac/macaccessories/power&nplm=MA538LL/B). I was shocked to find that there are nearly 350 people on the APPLE website who had the EXACT same problem ( Subsequent to this happening (and keeping in mind that I had an Apple battery that was recalled for starting on fire in the past), I looked on the Apple website to see what my options are. If I had not been in the room, it could have burned down my house. I was able to quickly put out the flame, but the raw wires of the cord were exposed and the plastic "protective" cover was melted and brown. This past week, when the laptop was closed and inactive but charging, I saw the power cord proximal to the magnetic connector spark and a small flame appear where the cord touched the fabric of my couch. Incident or hazard description = I have had a Macbook with the 60W MagSafe power adapter since July 2006.
This is a copy of what I sent after much thought today: Since Apple has decided not to protect their customers in this regard I felt it was my only option, despite being a loyal Mac user for more than 10 years. After speaking with Apple on the phone, and going into the store, I finally did what I never thought I would do and filed a complaint with the Consumer Product Safety Commission. If you look on the reviews for the 60W MagSafe ppower adapter, you will see that this is certainly not an isolated problem.
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